Privacy & Cookie Policy
Liwonde Sun Hotel is committed to protecting your privacy
Last Updated: June 24, 2026Contents
Information We Collect
When you visit or interact with our website, we may collect the following types of information:
Information You Provide
- Booking details: Name, email, phone number, check-in/check-out dates, number of guests
- Contact form submissions: Name, email, and message content
- Reviews: Name, email, and review content that you voluntarily submit
- Event/conference enquiries: Contact and event details
Information Collected Automatically
- Device information: Device type (desktop, mobile, tablet), operating system, browser type
- Usage data: Pages visited, time spent, referring website
- Technical data: IP address, session identifier, timestamps
How We Use Your Data
We use your personal data for the following purposes:
- Processing and managing your hotel reservations
- Communicating booking confirmations, modifications, and cancellations
- Responding to your enquiries and requests
- Improving our website and services based on usage patterns
- Analysing visitor traffic to understand peak times and popular content
- Ensuring the security and proper functioning of our website
- Complying with legal obligations
We do not use your data for automated decision-making or profiling, and we do not sell your personal data to third parties.
Cookies & Tracking Technologies
Our website uses cookies — small text files stored on your device — to enhance your experience. Here are the cookies we use:
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
PHPSESSID |
Maintains your session while browsing (e.g., booking form state) | Session | |
cookie_consent |
Remembers your cookie consent preference | 1 year | |
csrf_token |
Security token to prevent cross-site request forgery attacks | Session | |
visitor_session |
Tracks anonymous browsing session for traffic reports | Session |
Managing Cookies
When you first visit our website, a cookie banner will ask for your consent. You can choose to:
- Accept All: Enables all cookies including analytics tracking
- Essential Only: Only cookies required for the website to function
- Decline: No cookies are set (some features may be limited)
You can also clear cookies at any time through your browser settings. For instructions, visit your browser's help page.
Session Logging & Analytics
To improve our services and understand our visitors better, we log anonymous session data when you browse our website. This is done through our own internal tracking system — we do not use third-party analytics services like Google Analytics.
What We Log
| Data Point | Example | Purpose |
|---|---|---|
| Device Type | Desktop, Mobile, Tablet | Optimise website layout for different devices |
| Browser | Chrome, Safari, Firefox | Ensure compatibility across browsers |
| Operating System | Windows, macOS, Android, iOS | Technical support and compatibility |
| Pages Visited | /rooms-gallery.php, /restaurant.php | Understand popular content and user journeys |
| Visit Time | 2026-02-09 14:30:00 | Identify peak traffic times |
| Referring Website | google.com, facebook.com | Understand how visitors find us |
| IP Address | Partially anonymised | Geographic region identification, security |
Session logs are stored in our secure database and in server log files. This data is used exclusively for internal analytics and is never shared with third parties.
Data Sharing & Third Parties
We do not sell, trade, or rent your personal information to third parties. Your booking and personal data may only be shared with:
- Our hotel staff: To process reservations and provide services during your stay
- Email service providers: To send booking confirmations and communications (your data is not used for their own marketing)
- Law enforcement: Only if required by law or legal process
We do not integrate any third-party payment gateways or external tracking services on this website.
Data Retention
We retain your data for the following periods:
- Booking data: Retained for 3 years after checkout for accounting and legal requirements
- Session/visitor logs: Automatically purged after 90 days
- Log files: Rotated and deleted after 30 days
- Cookie consent records: Retained for 1 year
- Reviews: Retained for as long as they are published, or until you request removal
Your Rights
You have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you
Right to Rectification
Request correction of any inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data where applicable
Right to Object
Object to the processing of your data for specific purposes
Right to Portability
Receive your data in a structured, machine-readable format
Right to Withdraw Consent
Withdraw cookie consent at any time by clearing your browser cookies
To exercise any of these rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy, or wish to exercise your data rights, please contact us: